Find quick answers to your questions in our FAQ section
FREQUENTLY ASKED QUESTIONS
Email us at firstname.lastname@example.org if you can’t find an answer to your question on our faq section.
What areas do you service?
We are based in Arlington, Texas. We provide services in the Dallas-Fort Worth Metropolitan Area and other surrounding cities.
Contact us to find out the delivery fee for your area.
How can I book with Radiance Events?
All events and set-ups require a NON-REFUNDABLE $100 DEPOSIT at the time of booking to secure your event date. Your date will not be reserved without the aforementioned deposit. The remaining balance is due two weeks before your event date. Events and set-ups booked without a two-week notice must be paid in full on the date they are booked.
Contact us at email@example.com with your event details.
Is there a delivery fee?
The delivery fee covers the cost of transporting and bringing the magic of our services right to your doorstep or venue. Delivery fee to Arlington, Mansfield & Grand Prairie $40, Fort Worth $50, Dallas, Plano, Frisco, North Texas, etc. $100
Can I have my balloon display outside?
We use only the highest quality products and techniques to build your décor and we will take steps to minimize the effects of the elements on your outdoor balloon purchases. However, despite our best efforts, due to the general nature of balloons, WE CAN NOT GUARANTEE ANY OUTDOOR DECOR will remain perfect and intact when used outdoors. Most outdoor decor is still subject to popping, “frosting” or fogging/oxidation of the colors, and/or movement from the wind. Rain or mist will cause balloons to stick together, resulting in a huge amount of popping. We clearly state that we do not offer refunds, replacements, or discounts for loss or breakage, as we have no control over wind, rain, sun, temperature, or any other facet of weather. THERE WILL BE AN ADDITIONAL FEE FOR ALL OUTDOOR BALLOON INSTALLS.